ServiceNow & ITSM
Applied ServiceNow & ITSM: Practice Lab
Model a service request workflow with approval rules, a CMDB relationship map, and service reporting.
Program overview
Model a service request workflow with approval rules, a CMDB relationship map, and service reporting.
The program combines live instruction, guided exercises, and review of your work. Discuss its fit for your level and objectives before enrollment.
Who should attend?
- Service desk professionals
- Developers & administrators
- Platform owners
Prerequisites
Familiarity with the field’s foundations and core tools, or completion of a relevant foundation program.
Learning objectives
- Understand and apply core concepts in ITSM.
- Understand and apply core concepts in CMDB.
- Understand and apply core concepts in ITOM.
- Understand and apply core concepts in Platform Workflows.
Program outline
1. Administration & development
Core concepts, a guided exercise, and review of decisions and results. A detailed syllabus is confirmed in the program proposal.
2. Implementation & platform specialization
Core concepts, a guided exercise, and review of decisions and results. A detailed syllabus is confirmed in the program proposal.
3. Guided practice and feedback
Core concepts, a guided exercise, and review of decisions and results. A detailed syllabus is confirmed in the program proposal.
4. Present your project and next steps
Core concepts, a guided exercise, and review of decisions and results. A detailed syllabus is confirmed in the program proposal.
Hands-on experience
Model a service request workflow with approval rules, a CMDB relationship map, and service reporting.
Instructor & certification preparation
The assigned practitioner’s profile will be added when the cohort is confirmed. No instructor profile has been published for this sample.
This example does not include a vendor exam or certification. Review certification preparation programs separately when available.
Let’s talk about your next step
Share your goal so we can discuss a learning path that fits.
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